Network License FAQ

• You’ve loaded the RISA License File onto a non-customized Sentinel LM host: RISA uses a CUSTOMIZED version of Sentinel LM. Therefore, you must remove the existing copy of Sentinel LM and replace it with the customized one provided with your RISA installation.
• Two Instances of Sentinel LM are running on the same computer: If you look at the list of services (Control Panel > Administrative Tools > Services), you may find that there are TWO services running. One will be called SentinelLM (no space) and is the standard non-customized version. The other will be called Sentinel LM (with a space between words) and is the customized version provided by RISA.
• A non-customized copy of Sentinel RMS is running on that machine: If you look at the list of services (Control Panel > Administrative Tools > Services), you may find that there is a service running that is called SentinelRMS (no space). This is the standard non-customized version of sentinel RMS is not compatible with RISA’s customized version of Sentinel LM. This is a common requirement from some of our competitors (CSI). If this is the case, and you required that the RISA license manager be loaded on the same server, then you will have to contact RISA Technologies (support@risatech.com) to obtain a customized version of Sentinel RMS that is compatible with programs that require Sentinel RMS.
• Loading a license file onto an older version of Sentinel LM: The customized version of RISA that was loaded with version 5.5 of RISA-3D, version 2.0 of RISAFloor, or version 6.5 of RISA-2D was not set up to run the other RISA programs (Foot, Base, Tower, Masonry, et cetera). Therefore, you may need to stop the existing Sentinel LM service and replace it with the newer version. You can do this by stopping the service and replacing the LSERVNT.EXE file with the newer one provided with your newest RISA installation.
• The USB key is not present or cannot be read properly: If the licensing file was not accepted when you tried to use the Add Feature utility, first verify that the Sentinel Key is plugged into a USB port on the computer which will host the Sentinel LM service. When it has been plugged in a green light will appear on the key indicating that it is receiving power. Also run the RISA Key Manager utility and make sure that that the key has the proper KeyID, is a network key and authorized for the appropriate programs.
• The license file information doesn’t match with the USB key: If the information encrypted into the license file (KeyID and program authorization) doesn’t match the information on your USB key you will receive error code 19. Contact RISA (license@risatech.com) for a new license file or for an RUS password to update the information on your USB key.

• The Sentinel LM service has been stopped: Check to make sure that the Sentinel LM service has not been stopped. This can be done in the Control Panel > Administrative Tools > Services.
• The new license file has not been added to the server: Check to make sure that the server has been updated. This can be done by going to C:\RISA\Sentinel LM Server\WLMAdmin.exe. Expand the subnet server tree to find your server. Expand your server to list the programs that are installed.

The network versions of RISA software will search the Local Subnet to find the server. You can modify a registry setting and the program will directly access that computer for licensing rather than searching the Subnet. To access the registry, go to Start > Run and type regedit

HKEY_LOCAL_Machine\Software\RISA Technologies\<RISAProgram> Network\<Version Num>\

Or (for 64 bit machines):  Software\WOW6432node\RISA Technologies\<RISAProgram> Network\<Version Num>\

Where <RISAProgram> is RISA-3D, RISAFloor, RISAMasonry, etc. In the <Version Num> registry key (e.g. 7.0 or 3.0), there will be a registry value named LS Query List. Set the Value Data to the DNS name or IP address for the Sentinel LM host computer.