May 4, 2018

RISA and Windows 10 April 2018 (version 1803) Update

It has come to our attention that the recently released Windows 10 Quarterly Update (Build 1803 – Released April 30, 2018) is causing license authentication failures with our Standalone licenses. Until a fix is available, the current solution to regain use of your RISA standalone product is to modify the Windows compatibility setting.

How to Fix this?

The quickest method is to run each of your RISA applications in compatibility mode for Windows 7 or 8. This can be done by navigating to your RISA installation directory, located by default in C:\Program Files\RISA

Open the RISA folder and right click on any RISA application that you have installed. In the context menu click on properties.

When the Properties window appears, click on the “Compatibility Tab”. Click the button on the bottom to change the setting for all users.

Now you’ll want to check the box to run in compatibility mode and select either Windows 7 or Windows 8 from the drop-down menu and hit “OK” at the bottom.

***Remember, you must repeat these steps for each RISA product you have installed.***

Long Term Resolution:

We are currently hard at work on developing a fix that we can roll out to any affected customers. Please be patient with us as we are working diligently to develop it as fast as we possibly can. Once it becomes available, we will post it to our website and alert any Standalone customers.

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This entry was posted by RISA News on Friday, May 4th, 2018 at 6:19 am and is filed under Education. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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