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July 26, 2017

RISA is always looking at the installation process and trying to find ways to make it easy and user‐friendly. We have just released a new installation process for Perpetual Networks that will help streamline the install process. In previous versions, it was required to run the installer on the server first. That would unzip files […]

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Posted in Education, Technical Solutions, What's New | Comments Off on Introducing the New RISA Network Install

December 30, 2015

Licenses can be checked out from the network license server onto the client machine so the client machine can be disconnected from the office network. In this way, you can check out a license to take with you when you need to take your laptop out of the office. This process is called “commuting” and […]

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Posted in Technical Solutions | Comments Off on Use Commuting to Check Out a Network Client License

June 22, 2015

Network licensing requires both a license file (to authorize specific program versions) and a USB key (dongle) to be plugged into the network server computer. When you install a new license file, it will check the license file information against that on the key to make sure they are the same. If you receive Network […]

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Posted in Technical Solutions | Comments Off on How to Resolve Network Installation Error Code 150

June 9, 2015

Error Code 5 means that there is an issue with communication over your network. To fix this problem, the following items should be true: The Sentinel RMS license manager is installed and running on the server machine. Any firewall on server machine must open UDP port 5093 for inbound & outbound traffic. Any firewall on […]

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Posted in Technical Solutions | Comments Off on How to Resolve Network Installation Error Code 5

June 2, 2015

Occasionally, you will find the need to change your server from an old computer to a new one, or perhaps you simply want to move your RISA products to a new server within your office. This blog will lay out the simple steps necessary to get your RISA programs up and running on the new […]

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Posted in Technical Solutions | Comments Off on How do I Move RISA to a New Server?