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December 30, 2015

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Licenses can be checked out from the network license server onto the client machine so the client machine can be disconnected from the office network. In this way, you can check out a license to take with you when you need to take your laptop out of the office. This process is called “commuting” and […]

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June 22, 2015

network

Network licensing requires both a license file (to authorize specific program versions) and a USB key (dongle) to be plugged into the network server computer. When you install a new license file, it will check the license file information against that on the key to make sure they are the same. If you receive Network […]

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Posted in Technical Solutions | Comments Off on How to Resolve Network Installation Error Code 150

June 9, 2015

network

Error Code 5 means that there is an issue with communication over your network. To fix this problem, the following items should be true: The Sentinel RMS license manager is installed and running on the server machine. Any firewall on server machine must open UDP port 5093 for inbound & outbound traffic. Any firewall on […]

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June 2, 2015

network

Occasionally, you will find the need to change your server from an old computer to a new one, or perhaps you simply want to move your RISA products to a new server within your office. This blog will lay out the simple steps necessary to get your RISA programs up and running on the new […]

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Posted in Technical Solutions | Comments Off on How do I Move RISA to a New Server?

December 24, 2014

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Are you running an older version of your software?  To check this, just open your program and go to Help – Check for Update. If you get the following message, you are running the current version: If you get the following message, then there is a newer version available: If you are running an older […]

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Posted in Technical Solutions | Comments Off on How Can I Upgrade My Software?