This section contains information on the support options offered.
RISA Technologies prides itself on our technical support and our ability to get you answers to your questions quickly. Our team of knowledgeable, experienced support engineers is at your service. Our diverse backgrounds and design experience offer many different perspectives which allow us to customize our material to the industries we serve.
We offer many options to get your questions resolved. Our up-to-date references (help files, general reference manuals, tutorials, videos, etc.) allow users to find most answers quickly and easily without having to pick up a phone. If you do need to send us an e-mail or give us a call, we quickly respond and help you get back to designing. Whether you reference our documentation or contact our support staff, we’re here to help.
Technical support is an integral part of the software packages offered by RISA Technologies and is available to all registered licensees at no additional charge for the life of the program. The “life of the program” is defined as the time period for which that version of the program is the current version or until the program is discontinued.
In other words, whenever a new version of RISA Program is released, the life of the previous version is considered to be ended. Technical support is a limited resource; first priority will always be given to those clients who are current on their maintenance. See below for an explanation of maintenance.
RISA Technologies will only support the current version of RISA Program. Contact Technical Support explains how to contact our support team based on your level of maintenance.
Maintenance is offered for RISA-3D, RISAFloor, RISAFoundation, RISA Connection and RISA-2D. Program maintenance provides all upgrades to the specified RISA program, discounts on new products and top priority for technical support.
When your maintenance expires, you will be given the opportunity to continue program maintenance on an annual basis. You are under no obligation to continue program maintenance, of course, but if you decide to discontinue maintenance you will no longer receive RISA program upgrades and you will not be eligible for technical support once the version of the program you ended with becomes obsolete.