Join the Team

Applications Engineer

Responsibilities

Come join RISA and our great team of engineers and developers! We are seeking an Applications Engineer to join our dynamic team! The Applications Engineer acts as a bridge between the customer and product development by acting as an expert in the structural engineering domain. The ideal candidate will have structural building design experience and be proficient in structural software. This position is a key member of the Products team providing high quality engineering software. The Applications Engineer reports to the Technical Support Manager. This is a great opportunity for someone looking to join a collaborative and thriving brand!

Applications Engineer Job Duties

As a member of our team, you will have the following responsibilities:

  • Write technical engineering specifications for the software development team
  • Provide hand calculations to validate software
  • Write clear training materials for internal and external customers
  • Write technical marketing articles to discuss features in a conversational manner
  • Work closely with customers via telephone, email, and voice and video conferencing gathering information to understand their software needs and offering solutions with RISA software
  • Demonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers
  • Learn products from the customer perspective through answering technical questions
  • Ensure customer satisfaction through the entire life cycle of the software, including technical explanation of the software as well as interface
  • Live demonstrations of software to existing or potential client
  • Instruct training class for structural engineers in person and over the internet

Applications Engineer Skill Requirements

  • Must have excellent verbal and written communication skills
  • Must be confident speaking to audiences in-person and over the internet
  • Team player, self-motivated, and positive "can do" attitude
  • Strong problem-solving skills
  • Be able to comfortably communicate with knowledgeable as well as novice users to resolve technical issues via both telephone and email
  • Can write clear and concise documentation of issues for users and to be used for in-house development
  • Multi-task between several customers supports and other tasks at the same time
  • Persistence and follow thru with the customer until issue is resolved
  • Thrives in a team working environment as well as confident working independently

Applications Engineer Required Qualifications

  • Bachelor’s degree (or higher) in Civil or Structural Engineering
  • Willing to travel once or twice a year
  • 3+ years structural design engineering experience
  • PE license required

Benefits

  • Paid Time Off
  • Medical, Dental, Vision insurance
  • Flexible Spending Account & Health Savings Account
  • Life insurance
  • 401(k) with employer match
  • Employee Assistance Program
  • Tuition reimbursement
  • Employee discount

How to apply

EMAIL US

EOE M/F/D/V

RISA Tech, Inc. is an equal opportunity employer. It is the policy of RISA to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state and local laws and regulations.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.