Join the Team

Application Engineer - Concrete [ON-SITE]

Responsibilities

This position is responsible for the technical support of the full product suite for RISA. This position reports to the Technical Support Manager. This position is a key member of Technical Customer Success team providing a Technical support to engineers for our full suite of RISA products. The right candidate will have experience in structural engineering and structural engineering software. A background in connection design or steel detailing knowledge would be a plus. They will work in a collaborative fashion throughout our organization to deliver a great customer experience resolving customer issues.

Job Duties

As a member of our team, you will have the following responsibilities:

  • Give superior customer service in supporting all the RISA software
  • Ensure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as interface
  • Demonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers
  • Working closely with customers via telephone, email, and conferencing gathering information to understand their software needs and offering solutions with RISA software
  • Live demonstrations of software to existing or potential client
  • Instruct training class for structural engineers in person and over the internet
  • Write technical engineering specifications for the software development team
  • Providing hand calculations to validate the software
  • Write clear training materials for internal and external customers
  • Write technical marketing articles to discuss features in a conversational manner
  • Create video content to help instruct users on the benefits of the software

Skill Requirements

We’re looking for a team member who we will enjoy working with and who offers the following:

  • Must have excellent verbal and written communication skills
  • Must be confident speaking to audiences in-person and over the internet
  • Team player, self-motivated, and positive "can do" attitude
  • Strong problem-solving skills
  • Be able to comfortably communicate with knowledgeable as well as novice users to resolve technical issues via both telephone and email
  • Can write clear and concise documentation of issues for users and to be used for in-house development
  • Multi-task between several customers supports and other tasks at the same time
  • Persistence and follow thru with the customer until issue is resolved
  • Thrives in a team working environment as well as confident working independently

Required Qualifications

  • Bachelor’s degree (or higher) in Civil or Structural Engineering
  • Willing to travel once or twice a year
  • 2+ years structural design engineering experience
  • PE license

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Masks provided and required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

How to apply

EMAIL US

EOE M/F/D/V

RISA Tech, Inc. is an equal opportunity employer. It is the policy of RISA to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state and local laws and regulations.