Join the Team

Network Support Technician [ON-SITE]

Responsibilities

We are seeking a Network Support Technician to join our team! This position is primarily responsible for providing Technical Support to the end user. As a new member of our technical support team, you will have the following responsibilities:

Job Duties

As a member of our team, you will have the following responsibilities:

  • Provide technical support and assistance to end user for software and networking issues
  • Working closely with customers via telephone, e-mail, and conferencing
  • Gathering information to troubleshoot the issue from symptoms provided
  • Demonstrate knowledgeable customer service support while maintaining a positive company image during interactions with customers
  • Provide network support
  • Ensure customer satisfaction through the entire support process
  • Accurately document and track both open and resolved issues
  • Follow-up with the customer until issue is resolved

Specifics of RISA Technical Support

  • Assist customers with network installations, network issues including commuting, silent installs, client issues
  • Assist customers with subscription licenses setup and errors
  • Assist customer with standalone driver issues and troubleshoot broken keys
  • Strong problem-solving skills
  • Assist customers with USB key conversions from Network to Standalone
  • Write and manage specifications for installations
  • Test installs on all operating systems
  • Build a test matrix and create a virtual testing system to test installs on all operating systems
  • Coordinate all installation improvements and enhancements
  • Specify and manage subscription enhancements
  • Research Sentinel issues and troubleshoot errors

Skill Requirements

We’re looking for a team member who we will enjoy working with and who offers the following:

  • Thrives in a team working environment
  • Must be a self-starter and fast learner
  • Ability to be hands-on with customers and action oriented
  • Must have excellent verbal and written communication skills
  • Team player, self-motivated, and positive "can do" attitude
  • Must have strong problem solving skills
  • Be able to comfortably communicate with knowledgeable as well as novice users to resolve technical issues via both telephone and e-mail
  • Can write clear and concise documentation of issues for users and to be used for in-house development
  • Multi-task between several customer supports and other tasks at the same time
  • Customer Service experience

Required Qualifications

  • AA/BS in Computer Science, Information Systems or related discipline

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location:

  • Foothill Ranch, CA

COVID-19 Precaution(s):

  • Masks provided and required
  • Sanitizing, disinfecting, or cleaning procedures in place

How to apply

EMAIL US

EOE M/F/D/V

RISA Tech, Inc. is an equal opportunity employer. It is the policy of RISA to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state and local laws and regulations.