Join the Team

Technical Sales Engineer [ON-SITE]

Responsibilities

The Technical Sales Engineer position at RISA functions as a technical expert for RISA products and provides both technical sales and marketing support (content creation) to the company. As a new member of our team, this position will include the following responsibilities:

Job Duties

As a member of our team, you will have the following responsibilities:

  • Live demonstrations of software to existing or potential clients
  • Develop and teach software training courses to clients
  • Create technical marketing content (articles, webinars, white papers, videos) that promote RISA products and answer common customer questions
  • Demonstrate knowledgeable customer service support while maintaining a positive company image during all interactions (phone, email, in-person) with customers
  • Provide sales support to prospective clients and customers including quote creation and licensing information
  • Answer sales and technical sales questions via phone, email, and in-person meetings with customers ensuring that individual software needs are understood and the correct RISA software product is discussed
  • Attend conferences, local meetings, and customer visits while providing superior product knowledge and support to customers
  • Work diligently to ensure customer satisfaction through the entire sales and support process
  • 10-15% travel to conferences, customer offices, and the RISA office

Additional Duties

  • Writing of training materials
  • Writing of technical marketing article and ads
  • Creating video content to help instruct users on the benefits of the software

Skill Requirements

We’re looking for a team member who we will enjoy working with and who offers the following:

  • Must have excellent verbal and written communication skills
  • Must be confident speaking to audiences in-person and over the internet
  • Team player, self-motivated, and positive "can do" attitude
  • Strong problem-solving skills
  • Be able to comfortably communicate with knowledgeable as well as novice users to resolve technical issues via both telephone and email
  • Can write clear and concise documentation of issues for users and to be used for in-house development
  • Multi-task between several customers supports and other tasks at the same time
  • Persistence and follow thru with the customer until issue is resolved
  • Thrives in a team working environment as well as confident working independently

Required Qualifications

  • Bachelor’s degree (or higher) in Civil or Structural Engineering
  • 3+ years structural design engineering experience
  • PE license

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Masks provided and required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

How to apply

EMAIL US

EOE M/F/D/V

RISA Tech, Inc. is an equal opportunity employer. It is the policy of RISA to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state and local laws and regulations.