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December 6, 2013

How can I see what RISA products my Sentinel USB Key is licensed for?

For both Standalone and Network licenses RISA uses a Sentinel USB Key. This key is required to be plugged into your machine to run RISA software for standalone licenses, or it must be plugged into your license server for network licenses.

To review what your key is licensed for, you must first install the latest Sentinel System Driver, which is the driver that allows your computer to read the Sentinel USB Key. Even if you already have a driver installed on your machine it is recommended that you install the latest version to ensure compatibility with updates to Microsoft Windows.

Assuming that you already have the latest version of RISA installed on your machine/server (if you don’t then install that first) you should have the following folder on the machine the key will be plugged into:

C:\RISA\Sentinel System Driver\

Within that folder run SetupSPI.exe to install the latest key driver. If prompted to install/upgrade, be sure to select a Complete installation. The installer may say that a reboot is required at the end of this process, but it is actually not necessary for most circumstances. If prompted to Modify/Repair/Remove then you know you already have the latest driver, so you can cancel this process.

Now that your key driver is up to date you can review what your key is authorized for. Assuming that you already have the latest version of RISA installed on your machine/server (if you don’t then install that first) you should have the following folder on the machine the key will be plugged into:

C:\RISA\RISA Key Manager\

Within that folder run RISA Key Manager.exe to launch the Key Manager:

Key Manager 01

Note that for Network keys the product status fields will display “Authorized” or “Not Installed”, as opposed to a version number. This is because versioning is handled by the license file in Network installations, as opposed to by the key.

If your Key ID field is blank then the computer is not reading your Sentinel USB Key. The easiest solution to this problem is to unplug the key, and plug it into a different USB port, then refresh the Key Manager. A system reboot is another option if your key is hard to reach.


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This entry was posted by RISA News on Friday, December 6th, 2013 at 11:12 am and is filed under Technical Solutions. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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