October 15, 2020

How to direct your local PC to the Network license?

How a Network license works

RISA network licensed products are hosted with a License Server. This license server distributes the licenses to the Client Machines (local PCs). When launching a RISA network licensed product (on the local PC) the program will search the subnet for a License Server. If a License Server is found then the program will check out a license (if available). Sometimes, the License Server cannot find the License Server and the software will then go into Demonstration mode.

Why is the License Server not being found?

  • A firewall is blocking communication. To fix this problem you must set an exception for UDP port 5093 on both the server and client for both inbound and outbound.
  • The license broadcast is timing out. To fix this follow the steps listed below to point a Client Machine (local PC) to a License Server.

If the issue is a timeout, you can fix it by pointing the client machine directly to the License Server. During this process error codes N:3 or N17 will be reported by the client machine to alert you there is a timeout problem.

Pointing a Client Machine (local PC) to a License Server

  • Open the Windows Start Menu and search "RISA Licensing Dashboard" or navigate directly to C:\Program Files\RISA\Utilities to open the RISA Licensing Dashboard.
  • If required, sign-in to the Licensing Dashboard using your RISA login credentials.
  • From the main screen, navigate to the Servers tab.
  • Click the "Add" button, and enter your IP address or FQDN of the RISA license server on your network. You can also use the Browse button to search your network for a licensing server.

Once the server has been successfully added, you will see the server information listed on the Servers tab. You should now be able to access your RISA software on your local PC.



  • This utility will not work for RISASection.
  • If you have multiple license servers that run RISA products you may enter multiple IP addresses or FQDN's.

Tags: Licensing Network Client PC ADAPT RISA

You may also be interested in

Nov 8, 2018 | Tips & Tricks
Mat Slab Overturning and Sliding Safety Factors

RISAFoundation v11.0 includes two new tabs in the Safety Factors resul...
Read More

Aug 21, 2019 | Tips & Tricks
RISA-3D v18 Sneak Peek Videos

The new release of RISA-3D is right around the corner! Check out our t...
Read More

Jul 12, 2019 | Tips & Tricks
Implementing Realistic Behavior for T/C Members in RISA-3D

Tension or Compression (T/C) Only members are commonly used in steel b...
Read More

Jun 20, 2019 | Tips & Tricks
Understanding Wall Panel Forces with Rigid Diaphragms

Rigid diaphragms represent a plane of very high rigidity and distribut...
Read More