Technical Support

Technical support is an important part of the RISA-Revt Link. There is no charge for technical support for all licensed owners of the current version of RISA-3D, RISAFloor and/or RISAConnection. Technical support is very important to the staff at RISA. We want our users to able to reach us when they are having difficulties with the Link. However, this service is not to be used as a way to avoid learning the program or learning how to perform structural modeling in general.

Hours: 6am to 5pm Pacific Time, Monday through Friday

Before contacting technical support, please do the following:

  1. Search the Help File or User's Manual. Most questions asked about the RISA-Revit Link are already answered there. Use the table of contents or index to find specific topics and appropriate sections. We go to great lengths to provide extensive written and online documentation for the link. We do this in order to help you understand the link and make it easier to use.
  2. Open the Import from RISA or Export to RISA dialog in Revit. Go to the Advanced tab and click the Check for Updates button. If a newer version of the link is available, download and install it.
  3. Within RISA-3D or RISAFloor click on the Help Menu and select Check for Updates. Occasionally there are known issues which get corrected in periodic updates released by RISA.
  4. Look at your analytical model in Revit to see if anything is wrong with it. Nine times out of ten the errors that occur during transfer are due to incorrect analytical models.
  5. Take a few minutes to experiment with the problem to try to understand and solve it.

If none of the steps above correct your problem then contact support via e-mail for instructions on how to upload your files to the website. We will need those files to recreate the problem on our computers.

RISA Demo Compatibility

RISA-3D Demo and RISAFloor Demo will integrate with Revit using the RISA-Revit Link only when the model stays within the RISA program demo limits. In general, this means that the model must be small so that the RISA file can be saved when running in demo mode. To view the RISA-3D Demo and RISAFloor Demo limits, launch the RISA program in demonstration mode and a dialog will pop-up with information about what is supported to save a RISA model in demo mode.

Note: The link will not automatically launch the RISA demo program. When the Revit model is exported to a RISA Demo program using the RISA-Revit Link, you must manually launch the RISA program in Demo mode and open the RISA file.

The RISAConnection Demo is not compatible with the RISA-Revit Link because the demo version of RISAConnection does not allow saving.

RISA Trial Compatibility

RISA-3D and RISAFloor Trial versions will integrate with Revit using the RISA-REVIT Link.

The RISAConnection Trial version is compatible with the RISA-REVIT Link.

E-Mail: support@risa.com

This method is the only way to send us a model you would like help with. Make sure you tell us your name, company name, RISA Key ID (go to Help\About), phone number, and give a decent problem description. Make sure to specify which program you are integrating with, and whether you are using the "Export Selected Items Only" option.

Phone Support: (949) 951-5815

Feel free to call, especially if you need a quick answer and your question is not model specific and therefore doesn’t require us to look at your file.