Technical Support

Technical support is an important part of the RISA-3D package. There is no charge for technical support for all users with a current subscription of RISA-3D. Technical support is very important to the staff at RISA Tech, Inc.

Email Support

Email: support@risa.com. If your question is related to a specific model, please send us that model. Doing so makes it much easier for us to debug a problem or answer questions about specific issues. The model file has a .R3D extension. Make sure you tell us your name, company name, serial number, Key ID (or Cloud ID), phone number, and give a thorough problem description. If you have multiple members, plates, or load combinations, make sure you specify which ones to look at.

Phone Support

Hours: 6AM to 5PM Pacific Time, Monday through Friday (excluding holidays)

Phone Support: (949) 951-5815. Feel free to call, especially if you need a quick answer and your question is not model specific and therefore doesn't require us to look at your file.

Before contacting technical support, you should typically do the following:

  1. Please search the Help File or General Reference Manual.

    The Help File and General Reference are meant to cover most common questions asked about RISA-3D. The Table of Contents or Search can also be used, to find specific topics. This is a good first step in finding the answer to your question. It is also good practice to go through all of the ‘Tutorials’ when you first get the program. This helps you get a feel for the program and will likely increase your modeling confidence.

  2. Ensure that you are running the latest version of the software.

    Click the Help/Info icon on the Quick Access Toolbar.

  3. Visit our website at risa.com.
  4. Make sure you understand the problem, and make sure your question is related to the program or structural modeling.
  5. Take a few minutes to experiment with the problem to try to understand and re solve it.