Subscription Licensing

RISA Subscription licensed products use the internet for licensing. This allows the owner to install RISA products on many different machines without violating the license agreement, and it allows them to use any computer without requiring a connection to any particular network. In order to run a RISA Subscription product, an internet connection must be present at the time the program is launched (unless a license has been Borrowed). Here is how the system works.

Welcome E-mail

With the purchase of a product, an e-mail will be sent to you prompting you to complete your RISA Customer Portal profile by creating a password.

See Users below for instructions on setting up separate log-ins for each employee.

Running the Program

After installing your RISA products, the first time you open each program we will ask for your Username/E-mail and Password - this is the same as what you used to create your RISA Customer Portal account. Input this once and it will now be saved on your computer.

After inputting this, the program will open and you are successfully using our subscription system.

Account Roles

• Administrators have the ability to add, edit, or remove users, view transaction history, and access the programs.
• Billing Administrators can make purchases, view transaction history, add other Billing Admins, and add, edit, or remove users. If the account does not have a Billing Admin, the first Admin to make a purchase or update payment will automatically become the Billing Admin.
• Engineers can access the programs.
• Managers can add or remove users.

Next, we will go through each page of the Customer Portal.

Overview

This page allows you to see an overview of your company's licenses and account.

Billing

The Billing Details page allows Admins or Billing Admins to add a card to the account to use for purchases and renewals, and view transactional history. To enable Auto Renew, a card must be kept on file.

The Billing Stats page allows Admins or Billing Admins to view graphical representations of usage for each owned program.

Products

The Products Downloads page allows users to download the programs.

The Products Buy Now page allows Admins or Billing Admins to purchase new licenses.

The Products Usage page allows you to see current and expired usage for each program.

Users

This page allows you to build out your company and create separate log-ins for each employee who will use RISA subscription products.

Note: We recommend creating separate log-ins for each employee in order to allow for better usage management as well as to prevent any log-in issues that can occur when multiple people are accessing the program using the same credentials.

Upon initial account setup, the Administrator will be listed as the only user.

When another user is added, an email will be sent to them prompting them to create their password. Once they are successfully added to the company's Customer Portal account, they will be able to download the program and use it.

Support

This page facilitates contacting RISA Technical Support.

My Account

This page allows the user that is logged in to change their password. As well as see their profile name and email.

If a user wants to change their password they can simply log on and do so here. If you have forgotten your password, the Sign-In page of the Customer Portal has a "Forgot your Password?" option to reset it.

Subscription Expiration Notice

Once one of more programs is within 90 days of expiring, the overview page will show your Upcoming Renewals along with a blue "Renew" button.

How to Transition to RISA Subscription Licensing

This is a two step process to convert to RISA Subscription licensing.

1. Add the Users to the Customer Portal
2. Update the Client machines to point to the RISA Subscription Licensing

Step 1: Add the Users to the Customer Portal

• Make sure you are the Administrator or Manager on the Account. Click here to learn more about the roles in RISA licensing.
• Login to the RISA Customer Portal.
• On the left panel; Manage- Users, click either:
• Add Users to individually add users one at a time.
• Import Users allows you to upload a .csv file to add multiple users at once.

Step 2: Update the Client machines to point to the RISA Subscription Licensing

Option 1: Install new minor program update to convert to cloud licensing. This option is very easy to run the new installation of a minor patch with no changes to the program, only licensing.

• Download the latest version of the program here.
• Run the installation on the local computer.
• When you open the program, it will ask for your login credentials (email and password).
• Email should have been set up in the Customer Portal in Step 1.

Option 2: Change only the license type to subscription and keep your existing version.

Are you Installing RISA or ADAPT?

RISA:

• Logon to the computer and make sure you have Windows Admin rights to the computer (ability to write to the registry).
• On the computer with RISA installed, open the RISA Change License Type.
• This program can be located here: C:\Program Files\RISA\Utilities or C:\RISA\Utilities\
• Click on Current User and Local Machine to switch to the license type to Subscription.

ADAPT:

Option 2: Adjust users license type with the RISA Licensing Dashboard. This option will only affect your licensing, not the version of the program installed.

• Logon to the computer and make sure you have Windows Admin rights to the computer (ability to write to the registry).
• On the computer with RISA or ADAPT installed, open the License Dashboard program.
• Click Skip to jump right into the Dashboard.
• With the left panel Installed Products selected: you can click Configure next to each product.
• Switch ON the license type to Subscription and turn OFF the Key and Network options.

Option 3: Are you updating over 10 computers? Try our automated silent update tools.

Use the Silent Cloud Converter

• Download the Silent Cloud Converter here.

Note: You must be an Admin level Windows control to use this tool and write to the registries of the client computers.