Technical support is an important part of the RISA software package. There is no charge for technical support for all users with a current subscription of RISA software. Technical support is very important to the staff at RISA. We want our users to be able to reach us when they are having difficulties with the program.
Hours: 6AM to 5PM Pacific Standard Time, Monday through Friday, not including holidays.
Before contacting technical support, please search the Help File or General Reference Manual. Most questions asked about RISA Licensing are documented in the Help File or General Reference Manual. The Search and Table of Contents are helpful in finding specific topics and appropriate sections.
Email: support@risa.com. Please give us detailed information about your specific problem, including screen captures of any error messages that you are having trouble with. The more information we get about the problem, the quicker we can get you an effective solution. Make sure you tell us your name, company name, phone number, and a problem description.
Phone Support:(949) 951-5815. Feel free to call, especially if you need a quick answer. It is helpful to have access to the problematic workstation when you call. We will likely need to navigate with you to specific places on your machine to troubleshoot your issue.